Autoworld

Customer testimonials

We make every effort to ensure your car purchase or service is a great experience, so it's nice to hear that we are doing things right.
Here's just a selection of letters and emails we have received from happy customers.


Autoworld - January 2010
Dear Judith, as I am typing this email, the second group of our Year 2 children are looking around your showrooms. I have spoken to the children, teachers and volunteers who went this morning and the feedback has been extremely positive. All the children - and especially some of our more challenging boys - had a brilliant time! They were all absolutely bursting to tell me about what they had seen and done! The visit has helped the children to be really enthusiastic and given them the best possible starting point for the work they will now do to design and build their own miniature vehicles.
I would like to thank you for letting us visit your showrooms today - I know you are all very busy. I would also like to thank you and the showroom/garage staff for making everyone feel so welcome - they really enjoyed themselves, and learnt actively at the same time. 
Kind regards
Mr Barratt


Autoworld Hyundai - January 2010
Dear Mr Cordin, I and my husband have collected our Hyundai Santa fe today Saturday 16th January, and so far are highly delighted with the car and are enjoying getting to know what its capabilities are.
My Husband will be 66 this year and i will be 60 so in our lifetime we have bought many cars and have suffered many trials and tribulations at the hands of sales persons. Never before has buying a car been such a pleasure. Stuart Mansfield was our salesperson, a true professional, not pushy, cocky or clever like some we have experienced.
During the recent appalling weather our VW Passat has spent 10 days on our drive because we couldn't get it up the 1 in 4 slope. We rang Autoworld and spoke to Stuart and explained our predicament. The same day he came and collected us, took us to your showroom and in no time the car we were interested in was out and ready for a test drive. He even let us bring the car down to our drive to prove to us it could go up the snowy slope (which it did). At the same time he gave our car the once over and a price. If we asked a question and he didn't know the answer he didn't waffle but would find out, which he did. Brilliant!
Well done Stuart, well done Autoworld.
Yours sincerely
Jan and Colin


Autoworld Fiat - December 2009
Dear Paul, Thank you for your 'follow up' to our purchase. I have to say we were exceedingly well looked after by your staff throughout this purchase. From the original telephone call to us driving away. My personal thanks to Ben. Yes, we are happy with the car, unfortunately living down in Suffolk i cannot see us using you often but we know where you are.
Peter


Autoworld Seat - December 2009
Dear Sir, I am writing to say how impressed I was with the high level of customer service my wife and I experienced when purchasing our new car from your your showroom. We were particulary impressed by Kevin, it seemed that nothing was too much trouble. As is normal when purchasing a car, we had visited a number of showrooms but returned to yours, not only for the competitive deal, but also because we were made to feel valued. The whole process was made very simple and we would not hesitate in recommending you to others. Thank you to all the team.
Yours faithfully
Samuel


Autoworld Used Car Centre - November 2009
Good evening Mr. Lane, In these days when we are all too quick to criticize and complain I believe that when you receive good service you should also make your feelings known.
I recently purchased the above car from your dealership and although I dealt mainly with Sal I also spoke to Chris on a number of occasions.
The service I received from Sal & Chris was excellent, it really could not have been better. Whenever Sal said he would do something or call, he did so. It is always difficult with a long distance transaction but Sal did everything expected, and more, to ensure things went smoothly when I arrived from London. He could not have been more helpful, and I know that I am not the easiest customer to deal with!
Once again thanks for the great service.
With my kindest regards,
Stuart H


Autoworld Service Centre - November 2009
I was very impressed with the initial contact over the phone - with Sean, I think?. Also the gentleman who took us into the town centre in the courtesy bus was very helpful (sorry forgot his name), the courtesy bus into town is a great service. All your staff were very helpful and explained everything thoroughly. We had to come from Sheffield in rush hour (as we don't have a more local Alfa Dealer) so oit could have vbeen a frustrating experience, however the quslity of service received overcame this completely and we left quite happy despite the longish journey.
Thankyou
Anonymous


Autoworld Service Centre - November 2009
I was going to ring Autoworld, I was so impressedby the service i received, from the minute I arrived a young man parked my car for me and to get it valeted was a bonus.
Thankyou
Mrs Smith


Autoworld Suzuki - November 2009
Mark, Many thanks for all of your help with our recent purchase. We love driving the 'Splash' and it's living up to all of 'its' recommendations. Thanks for your expert advice.
Regards
Joan and Graham


Autoworld Service Centre - November 2009
Dear Steve, I believe you are the Service Manager at Autoworld. I have been a customer of the dealership since Dec 2007. I bought a 57 plate car then, and this March traded it in for an 09 plate model. I was Sam Smart's customer, and also dealt with Gareth. Their service was sterling, though there were some hiccups along the way and I had, in the past, written to Tony and David Priestnall to feed back on the many excellent points, and also the points where I wasn't too satisfied with. But overall the experience was very positive.
Now I am doing the same with feedback about the service side of things. All has been excellent, you'll be glad to know.
Two weeks ago, I booked my car in for a quick oil-change and also some investigative work due to some loud creaking noises coming from the offside rear of my vehicle. I was served by Rob Sherman and he was a pleasure to deal with. Today, Phil (didn't catch his last name) served me and the standards of courtesy and politeness was excellent too.
The oil-change was reasonably priced and competitive. So I was happy with this. And the diagnosis came back that both door latches needed changing they were responsible for the creaking noises in the car. I even suggested that it could be the rear seat catch and Rob agreed to order in a part just in case.
Today, I dropped off the car to have the door latches replaced, and also mentioned that the rear hatch lid wasn't closing as it should (bouncing open and needed a hard shove!) and it was possibly due to a faulty latch mechanism.
At noon, I had a phonecall from Phil to say that the technician (Jonathan) who worked on my car has replaced the latches, and the rear lid's latch as well. He road tested the car, and all was well. I duly arrived to pick up my car, and Phil even ask Jon to come out to speak to me about the work done as I was an inquisitive fellow! Jon explained the faults to my satisfaction.
So I have to commend your service section and staff - top notch in customer service - no quibbling, no squabbling about what's covered and what's not, no insinuating that the customer doesn't know what he/she's talking about. I am getting better customer service from Autoworld than some of the Porsche dealerships that I deal with for my other car.
So please can you pass on my thanks and gratitude to Rob, Phil and Jon - you are a great bunch to deal please accept my thanks.
I never got any acknowledgements from Tony nor David but then again at their level, I'm not sure they get directly involved - they probably have bigger fish to fry in this difficult climate. But your service section is certainly a credit to the business and deserves a mention. Therefore I've copied both into my email.
Many Thanks
Ben


Autoworld Service Centre - October 2009
Thank you for your questionnaire which I am enclosing with this letter. I purchased the above vehicle as a second owner from a non-Volvo dealer in May 2009 but always with the intention of arranging ongoing services and maintenance with a Volvo dealership. I was delighted to read of the recent return of Volvo to Chesterfield and, on visiting you. was impressed by the timely reminder that there were four outstanding recalls for the model in question. These were handled quickly and efficiently.
Prior to Autoworld taking on the Volvo franchise my vehicle had been registered with another Volvo dealership immediately after it was purchased. However, until your involvement, I had not been made aware of any recall issues and this does concern me a little as they could have been safety related. I appreciate that this is not an Autoworld problem but a Volvo one.
Needless to say I am pleased that you will be looking after the vehicle in the future and look forward to seeing you when I next visit.
Yours sincerely
Mr Cooper


Autoworld - July 2009
Thanks for these invitations but my Wagon R+ is the best small car I have owned in over 40 years of motoring and I intend to hang on to it for the time being. I continue to recommend both Suzuki and Autoworld to friends and acquaintances.
Roger


HarleyWorld Chesterfield - July 2009
Dropped in this morning and you sorted out my engine mounting bolts. would just like to say thank you very much and i found your staff most helpful and thought you offered a wonderful service.
Once again thank you very much
Gary


HarleyWorld Chesterfield - June 2009
Dear Patrick,
I would like to thank you enormously for the welcome you provided both myself, and my three French buddies last week, when we came over to buy the two Road kings that we had ordered through yourself.
Not only was your welcome immediate from the time you opened the gates, but all your staff were very friendly and courteous, and the service they all provided was exceptionally professional!
I would like to thank you on behalf of all my friends for the loan of four Harleys to scoot around Matlock and giving them the freedom of the Derbyshire Dales, instead of hanging around the shop waiting for the bikes.
Thank you for the service on my Deuce, - just as well you were not able to give it a brush n' lick, as we encountered horrendous storms en route to the tunnel later on that afternoon!!
On behalf of all of us - please thank everyone that we met at Harleyworld for their genuine professionalism and hopefully we can repeat a deal once again in the future!
Bom Shankara - mark!


Autoworld Alfa Romeo - May 2009
Hi Robbie/Gareth
Many Many Thanks for the Alfa MiTo!!!. What can I say!!! On time, on budget and to spec emculately presented!!. I used to teach "Hand over of vehicles" to salesman and you would have got top marks (110%). The performance on the way home was "Awesome!!" I will have to keep a close eye on my speed to keep my 50 year old license clean. Once again many thanks for a job well done!! (PS Gareth Please pass this on to the D.P.)
Kind regards
Chris


Autoworld Abarth - March 2009
www.abarthisti.co.uk website forum thread post
Topic: Autoworld Chesterfield - Excellent service
User: magicmole
It makes a very pleasant change to be able to report some excellent service from a Fiat service department.
After seemingly curing the initial squealing GPA brakes with some CopaSlip, it has recently returned thouigh nowehere as bad as before. However this has been accompanied by intermittent noise from the brakes as though the pads were binding. Some times louder than others.
I booked the car in for service today and sod's law, no noise. I took Nick the tech for a short drive but no noise. Nevertheless he checked the disks and pads but could see nothing. I'd been worried that maybe a disk was chipped or cracked.
The B & M was also playing up (some buttons not working on all functions) so he ran the examiner which showed that the system thought that the mute button was permanently pressed. He reset the system and all seems to be well.
So I decided to take the car home but stopped off on the way. Lo and behold the b noise was back again. Autoworld told me to take the car straight back.From the inside the noise seemed to be from the front, from outside it seemed to come from the back.
To cut a long story short Nick and Alan (the other Abarth tech) stripped and rebuilt both front and rear brakes and found dirt on an ABS sensor. They also noticed that a non-standard wheel spacer fitted behind  one of my front wheels was slightly corroded on the face which meant that perhaps the wheel hadn't seated properly. I thought that the service manager might charge for this work but he seemed more concerned that they may not have completely sorted the problem.
Anyway 5 hours work, a lot of head scratching, problem hopefully cured. Thanks guys, good work.
That spacer was there because, despite an extra 2mm offset over standard, the OZ wheels didn't clear the Brembo calipers.
Thanks



Autoworld Fiat - February 2009
To Fiat Sales
In February 2008, I bought a Fiat Grande Punto from your dealership's Fiat franchise. I wrote to you and Mr Priestnall back then, informing you that whilst the overall purchase experience was satisfactory, an overlooked recall on my then car was unfortunate and resulted in me having to take time off work to re-book my car in for some checks and rectification. At the time I highly commended Sam Smart, the sales executive, and Gareth White, the business manager on their dealings and professionalism and high levels of courtesy.
A few weeks ago, as a result of some sales marketing by your Fiat franchise, I was invited to return to see if the franchise could interest me in a deal on a new Grande Punto. Again, Sam and Gareth dealt with me.  There was indeed a deal to be had, and I subsequently purchased and took delivery of a new 09 registration Grande Punto GP a couple of days ago. I was happy to give my custom to Autoworld as I had good experiences with Autoworld previously.
There were some very small hiccups on the day of collection however - an airbag wiring recall earlier that morning that was completed, but when I arrived to collect the car the airbag warning was sounding so the car had to be re-booked into the workshop for the next day. I was left a courtesy Fiat 500 Sport for a day and a half.  It turned out to be a loose connection that wasn't reconnected properly by one of the workshop technicians.
Another small issue I would like to raise if you will humour me - whilst we had agreed all previous figures and finance on the deal, on the day of collection it was discovered that my settlement had risen by £18.50, as the previous settlement figure had expired. I wasn't informed of this beforehand. So this figure was added to my finance, amounting to 30-odd pence more per month. Now whilst this was not a deal breaker nor is it significant on the scale of things, it is the principle behind my honest and gentlemanly agreement when I confirmed the deal, figures and eventual sale over the phone with Gareth. So it was with some small annoyance that I had to pay a bit more on the day, as I felt I had worked hard to agree a deal to my satisfaction. I felt my good work had been undone a little. I was of the opinion that the dealership would have absorbed that cost of £18.50. I was after all, a repeat customer!  So I have to ask Mr Cordin, will Autoworld, through your authorisation, be willing to refund me £18.50, or perhaps extend a gesture of goodwill for a discounted oil-change in 6 months time? (I do 25k miles a year, so I book in to change my oil every 6 months even before the official service is due!).
But to balance things, and my main purpose of writing, is to inform you about the impeccable service and courtesy and professionalism that Sam Smart and Gareth White, and the Fiat Sales Manager had shown me again in my recent purchase.  They should be commended highly and it was an absolute pleasure to deal with them. I am not normally an 'easy' customer to deal with as I am very familiar with the industry and its financial products so Sam and Gareth had to work harder than normal to secure my custom. But they certainly did so with absolute integrity and great standards and courtesy, and were forever helpful.
So I hope that you are able to pass on my praise and thanks.
Thank you for your time and patience.
Yours sincerely
Ben Tan



HarleyWorld - April 2009
To Harleyworld
I would just like to compliment your salesman Sean Street on the excellent service he provided. I have just bought a motorbike after many years on 4 wheels. Sean was extremely helpful, his advice was first-rate and nothing was too much trouble to him.
Many thanks
Steve


Autoworld Service Centre - March 2009
To Suzuki Service
Would you please pass on my thanks to Bruce in Suzuki servicing for making the arrangements to get my car picked up, fixed and returned today. I really appreciate it.
Many thanks Claire


Autoworld - February 2009
Hi Dean
Just to say a big thanks for the memory stick which was offered for joining the site, My boys are making good use of it as we speak, I would also say that the site is very user friendly.
Regards
Brian :>)


Autoworld Service Centre - February 2009
To SEAT Service
"Regarding Seat Altea heater blower fault. Please pass on my thanks to Mark the MasterTech technician."
All the best. DJ.


HarleyWorld Chesterfield - February 2009
To HarleyWorld
I would just like to say that I have received the best service in the run up to the pick up of my used 883 sportster. Please thank both Shaun & Sean & also Dawn for sorting out the issues that I initially had. Hopefully this will be the first of a few Harley's that I buy and despite the distance I would always consider looking to yourselves before going elsewhere. A great start to Harley ownership, see you on Tuesday when I finally pick up the bike.
Andrew


Autoworld Fiat - January 2009
To Autoworld Fiat
Just to let you know I have E-mailed Fiat UK to let them know what excellent service in sorting out the problems on my car reg 'XXXX XXX' I have recieved from your Fiat department, my THANKS to all concerned.
Sharon


Autoworld Service Centre - January 2009
To Autoworld
”I am writing to express my extreme satisfaction with both the quality of work and service levels we received when two of our vans were recently brought in for service and minor repairs.
I would especially like to extend my thanks to Mark Hancock and Bruce who provided exemplary service.  If we can expect this level of satisfaction in all our future dealings with you we will be more than happy to use you for all our fleet needs.”
Mark


Autoworld Fleet Business Centre - January 2009
To Fleetworld
"Autoworld very kindly let me have the use of a vehicle to test drive for a whole day at very short notice, Paul Hughes was very helpful indeed, answered all my questions promptly"
Rob


Autoworld Suzuki - December 2008
Dear Mark
Just a note to thank you for making our puchase of a new Suzuki Jimny so quick, easy and economical. It goes without saying that the deals that Autoworld offers are far better than one would secure via a local dealer.  You came highly recommended and you did not disappoint.  It was reassuring to deal with someone with such a pleasant manner who was also very pro-active in terms of ensuring we had the registration details in advance and arranging delivery. Simon, who delivered the car, was also a good ambassador for your company and I felt confident that he would have taken care of `my new baby' on the way up.
We have already recommended Autoworld to our friends.
Regards and have a good Christmas.
Liz